We Need Your Help...
It is now more important than ever that we turn our attention to helping our family, friends, and neighbors understand the wealth of services available. Today, health administrators, organizations, hospitals, practitioners, insurance companies and customers are embracing the liberation of improved customer experience.
Across the globe and in every industry the message resounds "start with the customer" and advocate from the "outside-in." When you take this approach your put yourself and your team in the shoes of the customer looking at care through a different lens. If you view your approach through the customer lens, then you design a customer experience that improves the culture of health access.
Today's digital transformation to meet the customer where they are is forcing practices to level up for a superior experience that doesn't leave the consumer with the short-end of the stick. The "outside-in" approach embodies empathy for the customer as you apply excellence in customer experience.
Here I have researched and explored user-centered mobile-design approaches for all end-users. Here we get out of our own head and look at things through the lens of our customer.